German market Customer Service Operations Expert (m/f/d)

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

• Support the Customer Experience team in delivering top-tier assistance for sales and aftersales queries and take charge of providing outstanding level 2 customer service as required
• Providing expert technical assistance and resolving high-level customer complaints efficiently to ensure customer satisfaction
• Identifying and improving internal and client processes, spotting TUIs and emerging issues, provide constant feedback on processes and share ideas for improvement
• Being an Expert in processes and product knowledge and a role model for your team
• Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions

• Exceptional verbal and written communication skills in German, with advanced proficiency in English
• Knowledge and skills with most commonly used Customer Engagement platforms (MS Office, Salesforce, Jira, SAP) is highly desirable
• Effective time-management skills to be able to hit client's SLA and KPIs
• Proven experience of delivering customer excellence
• Able and available to travel in Europe upon request

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

• Experience in exciting and international projects
• Continuous salary development
• Da Vinci Corporate Benefits
• On-the-job training and language courses
• Appreciation, motivation and commitment