Customer Service Product Operations Specialist ((m/f/d)

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

• Manage the day-to-day operations of customer service products throughout theirlifecycle, ensuring smooth execution across all European markets
• Work closely with the Service Operations and Warranty teams to align operationalrequirements, define business needs, and ensure customer service products and claimsprocesses are effectively implemented and continuously improved
• Create, maintain, and continuously improve claims policies, reimbursement procedures,and operational guidelines to ensure consistency and compliance
• Monitor product performance through KPIs, identify operational issues, and drivecorrective actions
• Act as the key operational contact for internal stakeholders, markets, retailers, andexternal service providers regarding customer service products and claims processes
• Prepare operational reports, process documentation, training materials, and user manualsto support product execution and market readiness
• Provide operational support and guidance to markets and retailers, ensuring consistentapplication of customer service products and claims procedures

• You have a degree in business administration, engineering, automotive management, or acomparable qualification
• You have 1–3 years of experience in customer service operations, aftersales, productoperations or warranty preferably within the automotive industry.
• Good understanding of customer service processes, claims handling, reimbursementprocedures, and operational workflows
• Experience working with customer service systems, warranty or claims managementplatforms, and cross-functional IT projects is considered an advantageFamiliarity with AI-powered productivity tools and their application in operationalprocesses is considered a plus
• Excellent English communication skills. Additional European languages or Mandarin areconsidered an advantage

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

• Experience in exciting and international projects
• Continuous salary development
• Da Vinci Corporate Benefits
• On-the-job training and language courses
• Appreciation, motivation and commitment