(Automotive) Voice of Customer Analyst (m/f/d)

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

• Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, incar systems, surveys, social media) to identify patterns, themes, and critical issues
• Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
• Support the planning, execution, and documentation of functional acceptance tests for new features and software updates
• Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
• Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
• Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
• Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly

• Bachelor’s or Master’s degree in Engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field (Alternatively, relevant technical training with automotive or software experience is a plus)
• Experience in data analysis, quality assurance, testing, or customer feedback analysis
• Familiarity with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA or Salesforce)
• Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
• Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus)
• High level of initiative, adaptability, attention to detail, and teamwork orientation
• Willingness to travel domestically and internationally as required by the role

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

• Experience in exciting and international projects
• Continuous salary development
• Da Vinci Corporate Benefits
• On-the-job training and language courses
• Appreciation, motivation and commitment